CAPE TOWN - Absa bank has confirmed in a statement that it is currently experiencing technical issues with its digital banking services.
On Twitter, the bank said to customers on Wednesday morning, that there were a number of issues currently affecting its banking app and online banking channels.
We are currently experiencing technical challenges with our Banking App and Online Banking channels. Our team is working on a fix & your patience is appreciated. Apologies in advance for the inconvenience this may cause. We thank you for your understanding and support.
— Absa (@Absa) April 25, 2018
"We are currently experiencing technical challenges with our Banking App and Online Banking channels. Our team is working on a fix & your patience is appreciated. Apologies in advance for the inconvenience this may cause. We thank you for your understanding and support.
“We are currently experiencing technical challenges with our Banking App and Online Banking channels,” it said.
“Our team is working on a fix & your patience is appreciated. Apologies in advance for the inconvenience this may cause. We thank you for your understanding and support.”
At 08h05 its mobile and internet banking apps were not accessible via smartphone or web browser.
Users took to Twitter to express their concern:
Not great before a long weekend at the end of the month. Though to be fair this hasn't happened in a while and the new banking app and website is better. Still not great though. Can't you possibly do some kind of restore to last night's version and then do the changes tonight?
— nick (@thegalaxyofnick) April 25, 2018
When will it be resolved? Must we make other plans for urgent matters?
— Billi-Jean Parker (@billi_jeanp) April 25, 2018
@Absa u guys promise to get back to me I am still waiting. This is truly sad that Absa is still treating me as a no body shocking what terrible service this is ABSA is the worst ever ever
— F (@faridf0u) April 25, 2018
Seems like it’s gonna be a great day, @Absa online banking not working, been holding for The IT service call Centre for past 30 minutes here at work wow when I needed to do things efficiently and this happen
— Makgotso (@Madludlu) April 25, 2018
All Absa digital channels are down.
— Gregory Smith (@b6f321f9b0bb47b) April 25, 2018
@Absa suddenly these numbers make a lot more sense... pic.twitter.com/PzL1cdYjBO
— Alecia Lombard (@Alice_Alecia) April 25, 2018
Why do I have to log into Twitter to find this out??? This is really bad customer service...
— Babalwa® (@Mss_Mali) April 25, 2018
In other Absa news, Barclays Africa announced in March that it planned to reclaim its African identity by changing its name back to Absa across the continent in the next two years.
Chief executive Maria Ramos said the rebranding was part of a journey in building a banking group Africa could be proud of. Ramos said Barclays Africa spent more than a year conducting extensive research among its clients and customers on the proposed rebranding.
“We spoke to more than 1300 00 customers and clients on the name change. This is not Absa as you know it. It's Absa that reflects African culture,” said Ramos.
The agreement also made a provision for Barclays Plc to contribute £765million (R12.44 billion) to fund investments required for Barclays Africa to separate from the group.